Nothing beats Jet2 customer service as company flies high in major UK study – Consumer champion has
Nothing beats Jet2 customer service as company flies high in major UK study
– Consumer champion has once again been named amongst the UK’s very best companies for outstanding customer satisfaction by the Institute of Customer Service
– Jet2holidays named top tour operator and ‘Best in Tourism’, while Jet2.com is named ‘Best in Transport’ and only airline in the top 20
8th July 2026: Jet2 has once again been named one of the very best companies in the UK for customer service, coming out top in the latest UK Customer Satisfaction Index (UKCSI).
Jet2 is committed to providing exceptional service and ensuring customer satisfaction remains a top priority.
The July 2026 UKCSI, published by The Institute of Customer Service, rates Jet2holidays 4th out of more than 200 major brands and organisations for delivering outstanding customer service.
Once again, the UK’s largest tour operator, Jet2holidays, is the highest-rated tour operator for customer service. With a customer score of 85.7 compared to an average score of 80.9 for the tourism sector, Jet2holidays has retained its position as “Best in Tourism”.
Leading leisure airline, Jet2.com, is also highly rated, achieving a customer satisfaction score of 83.8 and coming in at number 14th in the list. The UK consumer champion excels in its sector, scoring significantly higher than the average transport score of 75.7.
In addition, Jet2.com was the highest-ranked airline in the study, and the only company from the ‘transport’ sector to be ranked in the top 20.
Published twice a year by The Institute of Customer Service, the UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction. It is based on around 60,000 experiences that 15,000 customers have had with over 250 organisations across 13 sectors.
Over 25 different metrics are factored into the results, which are then summarised into five dimensions of customer service. The measures in the UKCSI reflect the priorities customers have identified as the most important attributes of customer experience and include measures of customer effort and Net Promoter Score (NPS).
Steve is photographed at East Midlands Airport with one of the Jet2 jets.
2021/04/26 Picture by Georgie Gillard
Steve Heapy, CEO of Jet2, said: “The UKCSI provides fantastic insight into how our customers feel, so we are delighted to once again be delivering industry-leading levels of customer service and to be recognised as the best airline and tour operator for customer satisfaction. Jet2 colleagues across the business work tirelessly to provide unrivalled customer service, and this year’s report, as well as the high number of customers who continue to book with Jet2, is testimony to the hard work and enormous amount of effort our teams contribute.”
He added: “Every customer receives a VIP treatment when they travel with us, from the friendly welcome at check-in through to when they return home. With Summer 2026 well underway and our biggest programme of flights and holidays on sale, we are looking forward to taking customers on their well-deserved holidays and showcasing why we are a consumer champion in leisure travel.”
For further information on the study, please visit: https://www.instituteofcustomerservice.com/research-insight/ukcsi/
For further information and to book, visit www.jet2.com or www.jet2holidays.com
Independent travel agents can visit: trade.jet2holidays.com