Jet2 announces update giving customers access to more real-time information throughout their holidays

Jet2 announces update giving customers access to more real-time information throughout their holidays with jet2’s latest features

 

• New mobile app features include live flight information and in-resort Customer Helper visit details, giving customers access to real-time updates more quickly and easily
• With jet2, customers can now receive updates directly to their devices, ensuring they are always informed about their travel plans.

UK consumer champion Jet2 has today announced the launch of brand-new functionality within its mobile app, providing customers with even more information at their fingertips and enhancing their holiday experience even further.

The enhancements in the Jet2 app are designed not only to provide information but also to create an engaging user experience. For example, customers can receive push notifications about gate changes or last-minute updates, which can be particularly useful for those who might be preoccupied with other travel logistics. This level of communication helps to ensure that customers are not left in the dark about their travel plans.

The latest updates are part of Jet2’s continued investment into delivering its industry-leading customer experience, including digitally, to make holidays even simpler, smoother and more convenient for customers.

As part of the new app functionality, customers are now able to view live flight times, flight status and updates from 72 hours before their departure. This brand-new feature is being launched today and will provide customers with accurate and timely information about their flight exactly when they need it most.

Furthermore, with the ability to check their flight status in real-time, clients can make informed decisions regarding their travel. For instance, if there’s a delay, they can manage their time better, perhaps enjoying a meal or relaxing in the lounge rather than rushing through the airport. This functionality not only enhances their travel experience but also empowers them to feel more in control of their journey.

In addition, customers can now also view details about how and when they can meet their Jet2 in-resort Customer Helper, as the app will enable them to view visit times and locations, as well as the Customer Helper’s name. By providing customers with easy, on-the-go access to accurate visit information, Jet2 is improving customer satisfaction even further, whilst also enhancing operational effectiveness.

The in-resort Customer Helper aspect also revolutionises how holidaymakers interact with Jet2. Customers can schedule appointments with their local representative through the app, ensuring they get the assistance they need at a time that suits them. This feature is beneficial in making travel experiences more personalised, allowing customers to feel valued and catered for during their stay.

These latest app updates reflect Jet2’s ongoing focus on reviewing and evolving its digital offering in line with what customers want most, particularly around simplicity, ease, speed, reliability and award-winning customer service. Last year, the company launched its pioneering ‘Live Transfer Status’ app functionality, which made Jet2 the first UK tour operator to enable customers to track their coach transfer to the departure airport in real time, giving them added reassurance and contributing to a significant reduction in call volumes.

Furthermore, the dedication to improving the app aligns with broader industry trends where digital solutions are expected by customers. The travel sector has seen a significant shift towards technology-enhanced services, and Jet2 is at the forefront of this movement. By continuously innovating and adding features based on customer feedback, Jet2 not only meets customer expectations but often exceeds them, setting a benchmark in the industry.

The functionality is already available to Jet2 customers taking a coach transfer back to their departure airport when returning home from their holidays in the Balearics, Canaries, Mainland Spain, Morocco, Turkey and Bulgaria, and is expanding to Greece, Cyprus, Malta, Faro and Madeira this summer too.

The expansion of these functionalities is also a testament to Jet2’s commitment to operational excellence. By reducing the need for customers to call for information, the company can allocate resources more effectively, ensuring that their staff can focus on providing high-quality service rather than answering routine queries. This operational efficiency ultimately leads to a better travel experience for customers.

David Hills, Chief Customer Officer at Jet2, stated: “We are thrilled to introduce these new features that directly respond to the needs of our customers.  By integrating these capabilities into our app, we are not just improving convenience, but we are also reaffirming our commitment to providing our customers with the highest level of service possible.”

For further enquiries visit jet2.com

Customers eager to take advantage of these innovative features can learn more by visiting jet2.com. With Jet2, travellers can expect a combination of cutting-edge technology and personalised service that ensures their adventures are enjoyable and stress-free.