Jet2 named Value Airline of the Year in global ATW Airline Industry Achievement Awards
- Award recognises Jet2’s continued commitment to delivering brilliant value, VIP customer service and operational excellence for customers on a global scale
22nd September 2026: Jet2 has been named Value Airline of the Year in the prestigious Air Transport World (ATW) Airline Industry Achievement Awards, recognising the leading leisure airline’s continued focus on giving customers the best value, quality and service, and how it excels at this against other airlines on a global scale.
The accolade, awarded as part of ATW’s annual Airline Industry Achievement Awards, reflects Jet2’s longstanding commitment to putting customers first through friendly service, reliable operations, customer-friendly policies, and fantastic value across its flying programme.
Operating from 14 UK airport bases, including its newest base London Gatwick which launched earlier this year, Jet2 has continued to invest in customer experience, with its much-loved VIP customer service sitting alongside operational excellence, industry-leading cancellation rates and customer-friendly policies such as its generous hand luggage allowance.
While some airlines charge customers extra to bring hand luggage onboard, Jet2 customers receive a free 10kg hand luggage allowance as standard, alongside a personal item, giving customers absolute certainty about what is included from the moment they make a booking.
The award also recognises the airline’s consistent approach to being a consumer champion, for example when it became the first UK airline to rule out customer surcharges in response to events in the Middle East earlier this year.
Steve Heapy, CEO of Jet2, said: “Being named Value Airline of the Year in these global awards is a fantastic honour and a very proud moment for everyone at Jet2. For us, value has always meant much more than price as it is about giving customers a quality experience they can trust, from friendly service and generous policies through to reliable operations and great choice from across our UK airport bases.”
He added: “This award is recognition of the hard work of our brilliant colleagues, who go above and beyond every day to deliver the award-winning service that our customers know and love. We are incredibly proud to receive this accolade from ATW, which recognises our performance on a global scale from a worldwide peer group, and we will continue working hard to deliver this industry-leading combination of value, quality and service for our customers.”
The ATW Airline Industry Achievement Awards recognise excellence across airline and airport operations and are widely considered among the most coveted honours in the air transport industry. Recipients are selected by a panel of editors and analysts from Aviation Week Network’s ATW, CAPA and Routes.
Jet2 operates from 14 UK airport bases including Belfast International, Birmingham, Bournemouth, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, Liverpool John Lennon, London Gatwick, London Luton, London Stansted, Manchester and Newcastle.
For more information, visit www.jet2.com and www.jet2holidays.com.
